ARES Travel Charge on Debit Card [Decoded]
An ARES Travel charge on debit card usually relates to a hotel reservation, attraction ticket, or other travel booking processed by aRes Travel.
You may have booked through another tourism or attraction website without realizing that aRes Travel handled the transaction.
Check your email for a booking confirmation and compare the amount with recent hotel stays, theme park tickets, tours, and attraction purchases.
What Is the ARES Travel Charge on Debit Card?
aRes Travel provides online reservation and ticketing technology for the travel and tourism industry. It powers booking systems used for hotel stays, attractions, tours, and other travel products.
This means you do not necessarily have to visit aResTravel.com directly to create an ARES-related charge.
You may have started your purchase on a tourism website, attraction website, destination website, or another travel booking page. aRes Travel may have operated the booking system behind that site.
According to aRes Travel, charges processed by the company appear under the merchant name:
aRes Hotels and Tickets
The billing transaction may also show San Diego, CA. That location relates to aRes Travel and does not necessarily indicate where your hotel, attraction, or vacation was located.
The company says its charges can include a fully prepaid hotel reservation or a service fee associated with a hotel booking.
| Statement detail | What it may mean |
|---|---|
| aRes Hotels and Tickets | Booking processed by aRes Travel |
| ARES Travel | Travel reservation associated with aRes |
| San Diego, CA | Billing location associated with aRes Travel |
| Small service-fee charge | Fee connected with certain hotel reservations |
| Full reservation amount | Prepaid hotel or travel booking |
The exact wording your bank displays may vary.
Why the Charge Appears
An ARES Travel debit card charge may be connected to:
- A prepaid hotel reservation.
- A hotel reservation made through a tourism website.
- Theme park or attraction tickets.
- Tours or sightseeing activities.
- Vacation activities.
- Tickets purchased through a destination website.
- A booking made through an aRes-powered white-label reservation system.
- A service fee charged when making a hotel reservation.
- A cancellation fee on an eligible hotel booking.
- A purchase made by another authorized user of your card.
The key issue is that the website you remember using may not have been branded as aRes Travel.
For example, you might remember the attraction, destination, hotel, or visitor website where you started the purchase. The payment may still have been processed through aRes Travel.
How to Verify an ARES Travel Charge
aRes Travel provides a specific way to identify transactions processed through its system.
- Search your email for aRes confirmations. Check for messages from confirmations@areshotelsandtickets.com.
- Search for “aRes Hotels and Tickets.” Your booking confirmation may use that name rather than aRes Travel.
- Compare the amount. Match the charge with recent hotel reservations, attraction tickets, tours, or vacation activities.
- Check when you booked, not just when you traveled. A prepaid reservation may have been charged weeks or months before your trip.
- Review tourism websites you recently used. The original booking page may have been powered by aRes Travel behind the scenes.
- Ask authorized card users. Someone else with permission to use your debit card may have booked a hotel or attraction.
- Contact aRes Travel. The company says it can investigate a transaction using information such as the transaction date, amount, and last four digits of the charged card.
Do not send your complete debit card number by ordinary email. Only provide the information requested through verified support channels.
Why Was I Charged Before My Hotel Stay?
Some aRes Travel hotel rates require full payment when you book.
aRes Travel describes these as prepaid reservations. For these bookings, the room rate and tax are generally collected before you arrive.
You may still have to provide a card directly to the hotel for incidental expenses. These can include parking, room service, damages, resort charges, or other costs that were not part of the prepaid reservation.
Other reservations work differently.
aRes Travel says some bookings involve only a $5.99 non-refundable service fee paid through aRes, with the hotel collecting the room price and tax according to its own policy.
Check your confirmation to determine which arrangement applies to your reservation.
Why Did the Hotel Charge Me Too?
A second hotel charge is not automatically a duplicate.
If aRes Travel collected only its service fee, the hotel may still need to collect the cost of your room and taxes.
However, a fully prepaid reservation is different. aRes Travel says that the prepaid amount covers the nightly room rate and tax, leaving the guest responsible for incidentals at the property.
If the hotel charges you again for a room that was fully prepaid through aRes, there may be a billing problem.
aRes Travel says its support team can work with the hotel when a property double bills a guest for a prepaid reservation.
Compare your booking confirmation with the hotel’s final receipt before disputing either transaction.
Is the ARES Travel Charge Legitimate?
aRes Travel is an established travel reservation company. The Better Business Bureau lists the business as operating since 1995 and identifies aRes Travel and aRes as alternate names.
A legitimate charge may still seem unfamiliar because aRes provides private-label booking technology.
Signs consistent with an authorized charge include:
- You find a matching hotel or attraction confirmation.
- The amount matches a prepaid reservation.
- You recently purchased theme park or attraction tickets.
- You recognize the destination or travel dates.
- Another authorized card user confirms the purchase.
Investigate further if you cannot find any corresponding reservation, no authorized user recognizes the purchase, or the amount differs significantly from your booking records.
BBB reviews include complaints about canceled orders, verification issues, temporary card holds, and refund timing. These reports represent individual customer experiences and do not establish that your particular ARES Travel charge is unauthorized.
Is ARES Travel a Recurring Charge?
An ordinary aRes Travel hotel or attraction booking is generally a one-time transaction.
aRes Travel’s published billing information describes reservation payments, service fees, and possible cancellation fees rather than a standard consumer subscription.
If you see repeated ARES Travel charges, review each transaction separately.
They may represent multiple reservations or ticket purchases. If identical unexplained charges continue to appear, contact aRes Travel and your bank.
How to Cancel an ARES Travel Hotel Reservation
Cancellation rules depend on the individual hotel and rate you selected.
Check the terms included with your booking before canceling. Some rates may have stricter conditions than others.
aRes Travel states that a $25 cancellation fee may be assessed when a fully prepaid reservation is canceled. Hotel-specific terms and conditions may also apply.
The company says the $25 cancellation fee or non-refundable service fee may be waived when another qualifying reservation is immediately booked through one of its customer service agents. Hotel terms still apply.
Do not assume every hotel reservation can be canceled for a full refund.
Can You Refund ARES Travel Tickets?
Attraction tickets have stricter terms.
aRes Travel states that purchased tickets are non-refundable at the time of purchase. If you cannot use the ticket on the intended date, the company says you may have until the expiration date shown on the ticket to redeem it.
Always check the specific ticket conditions. Attraction rules, expiration dates, and other restrictions can vary.
For hotel reservations, refund eligibility depends on the rate and cancellation policy shown when you booked.
How to Contact ARES Travel
Detail | Info
Official website | arestravel.com
Reservation support | 800-434-7894
Charge identification email | support@areshotelsandtickets.com
Booking confirmation email | confirmations@areshotelsandtickets.com
Billing descriptor | aRes Hotels and Tickets
Billing location that may appear | San Diego, CA
aRes Travel says its travel planning phone service is available seven days a week. Its online contact page also states that email responses generally arrive within one to two business days.
What to Do If You Do Not Recognize the Charge
If the transaction still does not match any travel purchase, act promptly.
- Write down the complete billing descriptor, amount, and transaction date.
- Search your email for aRes Hotels and Tickets confirmations.
- Review hotel, theme park, attraction, and tour purchases.
- Check websites you used to plan recent trips.
- Ask anyone authorized to use the card about the transaction.
- Contact aRes Travel with the charge date, amount, and last four card digits.
- Ask aRes to identify the hotel, attraction, or booking behind the transaction.
- Contact your bank if the charge remains unexplained.
- Report it as unauthorized if you determine that you did not approve the payment.
- Follow your bank’s instructions about locking or replacing the card if needed.
If a transaction is still pending, it may also be an authorization hold. Some customer reports involving canceled orders describe temporary holds that disappeared after the transaction was voided.
Contact your bank if a pending amount remains longer than expected.
FAQs About ARES Travel Charge on Debit Card
What is aRes Hotels and Tickets on my bank statement?
It is the merchant name aRes Travel says appears for transactions it processes. The underlying purchase may be a hotel reservation, attraction ticket, or another travel product.
Why don’t I remember booking with ARES Travel?
aRes Travel operates booking systems for other tourism and travel websites. You may remember the destination, hotel, or attraction website rather than aRes itself.
What is the $5.99 ARES Travel charge?
aRes Travel says some hotel reservations include a $5.99 non-refundable service fee. In those cases, the hotel may separately collect the room price and taxes.
Check your booking confirmation to make sure this explains your specific charge.
Are ARES Travel attraction tickets refundable?
aRes Travel states that purchased attraction tickets are non-refundable. Tickets may remain usable until the expiration date printed on them, depending on the specific ticket terms.
Conclusion
An ARES Travel charge on debit card usually comes from a hotel reservation, attraction ticket, or other travel purchase processed through aRes Travel. The statement may say aRes Hotels and Tickets even if you booked through another website.
Search for your confirmation, compare the amount with recent travel purchases, and check whether the booking was prepaid. If you still cannot identify the charge, contact aRes Travel and your bank promptly.
Disclaimer: This information is for general informational purposes only. ChargeOnDebitCard.com is not affiliated with the merchant, bank, or financial institution discussed. Contact your financial institution about suspicious transactions or account-specific concerns.
